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home
> IT
management > remote assistant |
| Remote
Assistant - get help when you
need it |
| What
is remote assistant
?
By using
remote
desktop technology,
our compute expert can
log on to user's computer
remotely to do the troubleshooting.
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Get
Started
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Contact
us
for
more
information.
We
will
set
up
remote
assistant
for
you
for
free.
Get
ready
for
help
when
you
need
it.
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| How
does it works ?
- User send a request via
email or instant messenger
with the session login password.
- Helper connect to user's
compute remotely, see what
is happening on the remote
computer desktop in real time
and do the troubleshooting.
- When finish, helper logout,
end the session.
Why are
we using it ?
With Remote Assistant you get
the following features:
- Efficient - you don’t
have to wait for someone to
arrive at your site to show
you the answer.
- Responsive - user can get
help when needed
- Secure - connect in a secure
session, user has control
over the helping session
- Interactive - use can watch
what helper is doing and learn
from it
- saving - you save cost,
frustration, and employee
downtime
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