VoIP
Advantages
Low cost
In general, phone
service via VoIP costs less
than equivalent service from
traditional sources, mainly
due to the following reasons:
- Convergence
of data and voice networks
- voice are transmitted over
already established IP based
network infrastructure either
internally (office network)
or externally (the Internet).
This is especially true when
users have existing under-utilized
network capacity that they
can use for VoIP without any
additional costs.
- Unregulated
market - Unlike telecommunication
service has been monopolized
by a few big players, VoIP
and Internet are mostly unregulated
and under taxed.
Therefore, VoIP users will
benefit:
- Free
inter-office calls
- If you have multiple sites
throughout New Zealand or
even overseas in another country,
you are able to make calls
between these locations free
of charge over Internet.
- Low
call rates - Most
of VoIP service providers
are offering aggressive rates
for connecting VoIP phones
to traditional PSTN phone
anywhere in the world.
Advanced Features
- Roaming
- Incoming phone calls can
be automatically routed to
your VoIP phone, irrespective
of where you are connected
to the network. Take your
VoIP phone with you on a trip,
and anywhere you connect it
to the Internet, you are part
of your office phone system
and can receive incoming calls.
This enhanced mobility is
a great news for teleworkers
and businesses who wish to
decentralise their operations.
For example, call center agents
using VoIP phones can work
from anywhere with a sufficiently
fast Internet connection.
- Application
Integration - VoIP
"computerises" voice
communications. It therefore
becomes easy to bridge the
gap between data and voice
applications. Features such
as address book dialing and
email/voicemail integration
come standard. More advanced
applications such as CRM and
corporate databases can easily
be tied into a VoIP telephone
system and be more cost effectively
deployed.
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